Privacy Policy

Last updated: 10/09/2026

M&R Auto Care Pty Ltd (“M&R Auto Care”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy applies to information collected through our website (mandrautocare.com.au), in person at our workshop, by phone or email, and through online forms including those used in our Google Ads campaigns.

1. What information we collect

Depending on how you interact with us, we may collect: contact details such as name, phone number, email address and postal address; vehicle information such as make, model, year, registration and service history; booking and enquiry details including the service you’re requesting and preferred appointment times; payment information processed securely through our payment providers (we do not store full card details); and website usage information collected via cookies and analytics tools.

2. How we collect information

We collect personal information when you submit a booking or enquiry form on our website or through a Google Ads lead form, call, email or visit us in person, interact with our Google or Facebook business pages, or use our website via cookies and similar technologies.

3. Why we collect and use your information

We use your personal information to respond to enquiries and confirm bookings, provide vehicle servicing and repair quotes and updates, contact you about your vehicle’s service history or upcoming maintenance, process payments for services provided, improve our website and services, and comply with legal and regulatory obligations. We do not use your information for any purpose you would not reasonably expect.

4. Disclosure of your information

We do not sell your personal information. We may disclose it to our staff for the purpose of carrying out servicing and administration; trusted third-party service providers such as payment processors, booking software and IT providers, who are obligated to protect your information; Google, when you submit a form through a Google Ads lead form (Google’s handling of that data is governed by Google’s own Privacy Policy at policies.google.com/privacy); and government or regulatory bodies where required by law.

5. Cookies and online advertising

Our website may use cookies and similar technologies, including Google Analytics and Google Ads (including remarketing), to understand how visitors use our site and to show relevant ads. These tools may collect information such as your IP address, browser type and browsing behaviour. You can control or disable cookies through your browser settings. If you submit your details through a Google Ads lead form, Google will not use the content of your responses for ad targeting or measurement.

6. Data security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. This includes secure storage of digital records and restricted access to customer information.

7. Access and correction

You can ask us to access or correct the personal information we hold about you at any time by contacting us using the details below. We will respond to your request within a reasonable timeframe.

8. Complaints

If you have concerns about how we’ve handled your personal information, please contact us first so we can try to resolve the issue. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

9. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

M&R Auto Care Pty Ltd, 75 Kempster St, Sandgate QLD 4017. Phone: (07) 3269 4444. Email: [email protected]. Website: mandrautocare.com.au